Mobile operators are ramping up RCS (Rich Card Services) and SmartBotHub™ is positioned to offer Chatbot services via RCS channels for the operator. SmartBotHub™ is also the platform of choice to help operators in innovating their “self-service” options to customers via chatbot services.
Business Drivers
Telecom’s are experiencing increased pressure to realize revenue streams from IOT services. One of the technical challenges of IOT services is creating compelling user interfaces to these services. Telecoms are also facing increased challenges to provide excellent customer service while keeping costs in check.