The SmartBotHub™ AI IT Customer Support Help Desk Solution offers a robust and instantaneous virtual support agent conversational experience that achieves first call resolution in most cases or provides a seamless hand-off to the live service desk should this be required.
Customer Service AI Agents can assist with some of the more basic queries:
- Employees need IT issues resolved quickly to maintain high-levels of productivity
- IT Help Desk employees are struggling with the sheer volume of support calls and achieving first call resolution goals
- Trouble tickets are being misclassified by customer service help desks which result in increased down-stream time to sort through the real ticket issues
The SmartBotHub™ AI Customer Help Desk Solution will help to address these issues and more, thus resulting in more efficient and effective Customer Service for your clients and allowing your staff to focus on the high-return queries.