Streamline the Application Landscape
Aging and complex legacy IT applications are among the biggest obstacles for companies seeking to compete against nimbler digital players. The core systems (CRM, billing, provisioning, fulfillment, inventory and so forth) have typically been built up over many years and comprise a landscape of sometimes incompatible stacks of technologies. Decisions about what to retain and what to upgrade become more complicated as IT organizations map all the inter- dependencies between functions and systems.
Growth in 4G device adoption is driving increased data and video usage. In turn, new messaging and video platforms are being engineered and integrated with existing applications to create seamless service orches- tration. Innovation has always been critical to remaining competitive in the telecom market, but today it needs to be delivered at speed, at scale, and it must quickly yield results.
The top-performing telecom companies are also adding new capabilities, like predictive fraud analytics, which detects the likelihood of fraudulent behavior. Predictive analytics analyzes consumption patterns and internal and external data to determine the risk factors and levels associated with each service user, so that audit managers can be alerted to risky behavior.
Telcos everywhere are racing to streamline their application portfolios, removing redundant platforms, automating core processes, and consolidating overlapping capabilities. Through this difficult undertaking, service providers have made improvements that free up full-time employees. In addition, service providers are now able to gain a unified view of customer billing, resolve customer issues faster and reduce the rate of service errors.
Standardize and Automate the IT Infrastructure
Inefficient IT design, build, run and change processes and infrastructure supporting ordering, provisioning, activation, billing, customer care and channel applications are impediments. They obstruct companies seeking to digitize operations to successfully compete against the new breed of cloud and mobile companies.