What is a chatbot?
Chatbots use natural language recognition capabilities to discern the intent of what a user is saying, in order to respond to inquiries and requests. The problem is, most chatbots try to mimic human interactions, which can frustrate users when a misunderstanding arises. SmarTek21’s chatbots are much more.
SmartBotHub™ provides an Enterprise a comprehensive platform for designing, publishing and managing their chatbot experiences. Whether the users are employees or customers, the enterprise can write a bot “once” and deploy to all available channels (Web, Instant messaging, Text). This means the broadest number of users can be reached on the channels they use. A Bot is only as good as the data and systems it can interact with which is why the SmartBotHub™ API management layer is so important to an enterprise. The SmartBotHub™ API layer enables quick and easy integration to corporate systems that bots need to interact with. All this end to end conversation flow is managed by a sophisticated set of features which manage security, natural language flow and the context of the intended conversation.
A robust data analytics engine is included in the platform which provides rich insights to chatbot user interactions and preferences. With this information, the Enterprise is equipped to better understand and market to its end users. Ultimately, SmartBotHub™ provides an enterprise:
- Low cost deployment and management
- Broad channel reach – reach ALL your customers not just some of them
- Superior customer experience
- Ease of mind that transactions are secure
- High volume/performance support reaching 10,000 concurrent interactions per second
ChatBot Builder extends bot-building capabilities beyond the traditional developer. Non-technical employees like content creators and customer care professionals are now empowered to build and optimize bots with the ability to customize pre-built bot templates or to create brand new bots from scratch. Our intuitive and user-friendly ChatBot Builder makes everything from configuring intents to dialogue flows seamless.
Integration
With ChatBot Builder, non-technical staff can create AI- powered chatbots with no coding required. The platform features a guided assistant that walks users through how to set up conversation flows in a point-and-click interface. ChatBot Builder also enables connectivity to backend systems like scheduling software, e-commerce platform, CRMs and more.