Executive Summary
SmarTek21 provided Amazon’s Retail Distribution Legal and Finance Leaders with a comprehensive technical and workflow analysis of the legacy processes and architecture. In the process, concerns were validated while new dependencies and risks were discovered accompanied by a set of recommendations. Our Lead Architect designed and developed a customized interface portal as a POC with the bandwidth to handle a large volume of more than 20,000 vendors and legal contracts with full data integration, enterprise-wide search, and a new taxonomy. Once approved for production release, our on-site Data Engineering and Solutions Teams integrated with Amazon technical leads to execute a unified high-octane Managed Service program. SmartTek21’s Solutions Engineering Leadership delivered an entirely new system, going live within three months of the approved design.
This world class Conversational AI platform is recognised by Gartner, and has been deployed for use by millions of users.
OUR APPROACH
Creating an effective communication solution for employees is all about being integrated into your existing employee support systems and workflows. That is the beauty of the SmarTek21 solution as it comes out of the box fast integration plug ins to your existing systems that employees use every day. This means a solution that is automated, effectively communicates with your employees and just makes sense as it is interacting with the data and systems they already use.
The IntelliTek platform is an omni channel digital agent platform that enables automated communications across any channel including; webchat, text, mobile app, social media, voice IVR, and many more. The platform also detects sentiment of the users as they interact to give a rich profile of the user experience and concerns so that you can respond with insight to help employees in their back to office experience. Click below to see the Post Vaccine and symptom tracking experience.