Companies of all sizes are awash in data. But data that cannot be easily accessed and engaged is of little value. How, then, to help your workforce and customers better engage with the data you’ve refined, connected, and deployed? While there are innumerable ways to provide better, easier access to data, the ideal is to allow the user to interact naturally with your systems, to allow them to ask for they need without any particular knowledge of where that data is or how it is formatted, and let the system determine their intent and respond accordingly. This is the promise of SmartBotHub, our industry-leading Conversational AI platform, to naturally interact with applications, services, and brands through text and even voice with greater context, richness, and personalisation.
10 %
Increase in Sales Conversions with more Engaged Discovery
50 %
Reduce Support Costs with Intuitive Self-Service
59 %
Increase Customer Retention and Satisfaction
SmarTek21’s SmartBotHub conversational engagement platform creates personalized and useful interactions. It is based on each visitor’s unique intentions and objectives and provides an experience that stands apart from existing web and mobile applications—which require the user to understand how to navigate them to get the answers they seek. Instead, SmartBotHub intelligently translates each customer’s intent, as expressed through their own language, to determine the best way to get them what they need. This goes beyond trying to mimic human-like interactions or tricking the user into thinking they are conversing with a live agent. It’s about understanding their intent and addressing it quickly and effectively. Among its core features are:
Features
Omni-Channel Customer Experience
Support for all major browsers, apps framework, messaging systems, and voice-centric systems from smart speakers to IVR systemsFlexible Deployment
Can be deployed on in cloud, on-premise, or in a hybrid fashion. Support for single and multi-tenant installationsPowerful and Flexible NLP
Industry-leading NLP engine plus support for all major 3rd-party NLP enginesPowerful Analytics
Pre-integrated analytics workbench tied to a flexible data lakePowerful API
Enterprise-class data integration and connectivity through a robust, scalable APIRigorous Security and Compliance
Ensures that data is only made available to authorized users while also ensuring compliance with all regulatory requirementsSentiment Analysis
Industry-leading capabilities to infer the intents and sentiments of users and offer appreciate information and recommendationsAutomation
Powerful tools to automate and improve data processes and workflowsMachine Learning
Machine learning is used to constantly improve the user experience, data validity, recommendations, and to offer predictive analytic services
SmartBotHub™ solves tough challenges and unearths new opportunities for enterprises with customer care and digital marketing programs. It is specifically designed for teams who need always on self-service support and sales capabilities for their new and existing customers and want to delight users with an online engagement experience which is effective and representative of their brand.
SmartBotHub enables enterprises to create compelling (chat) message (bot) automated transactions for customers and employees enabling businesses to move faster and provide “always on” services.
SmartBotHub is an omnichannel, highly agile platform that connects enterprise applications and services allowing companies to create compelling and easy-to-use chatbot experiences for their customers. Our proven track record speaks for itself with over 11 years of sophisticated UI/UX design and deployment experience for millions of Fortune 500 end users.